Issue: Aug 2006


CS Provides HRO Services for Goodyear Latin America



by Tony Davidson

Affiliated Computer Services, Inc. has been awarded an expansion of its human resources outsourcing (HRO) contract with The Goodyear Tire & Rubber Company (NYSE:GT), the world's largest tire company. The expanded agreement adds HRO support for Goodyear's Latin America Region to ACS' existing 10-year contract supporting Goodyear employees in North America.

ACS has been providing a variety of HRO services for Goodyear's North American operations since February 2004. Among ACS' current services are benefits administration, training, payroll, staffing and recruiting, HRIS/HRIT, relocation and ex-patriot tax services. Under the terms of the expanded agreement, ACS will add HRO support for nine countries in Latin America and the Caribbean, implementing SAP HR software to provide systems for organizational management, personnel administration, and benefits management information. The agreement furthers ACS' position as a leading provider of global HRO solutions.

ACS will also implement payroll services in five major Goodyear manufacturing locations, replacing legacy systems and creating a single, modern software and architecture for information delivery. Transactions will be supported by a regional dual-language, Spanish and Portuguese, service center located in Brazil.

"We look forward to extending ACS' support beyond North America to include our Latin American and Caribbean operations," said Kathleen T. Geier, senior vice president of human resources for Goodyear. "Goodyear is all about innovation. Whether it's the products and services we provide to our dealers, and ultimately to consumers, or it's the systems and processes we employ in our day to day business operations, Goodyear strives to be at the leading edge. I believe that our agreement with ACS is further evidence of this innovative thinking that sets Goodyear apart from our competition," she said.

"This contract underscores ACS as a preeminent player in the global HRO arena," said Ann Vezina, Group President of ACS Commercial Solutions. "We have built a seamless global delivery model in HRO, and maintain a steadfast commitment to providing critical and accurate information available in real- time to business and HR leaders. We are focused on providing training and tools that support our employees so they can deliver the best and latest in technology and customized systems that enable our clients to provide superior HR services for their workforce."

ACS offers a full range of integrated, end-to-end HRO services, and is renowned for its pioneering initiatives that have opened a complete spectrum of customized HRO solutions to large-scale clients around the world. ACS provides human resources outsourcing services for more than three million people around the globe, delivering services from more than 135 global locations in more than 60 countries and supporting 20 languages. ACS' comprehensive suite of HRO capabilities includes total benefits outsourcing -- complete employee services and benefits administration -- as well as strategy and consulting to engineer and improve HR operations and services.


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