Issue: Oct 2009


Uninterrupted Delivery of Software as a Service ERP Solution the Industry Goal



by Steve Barclay

Plex Systems, Inc., provider of the No. 1 rated software as a service (SaaS) ERP software for manufacturers, today announced more than a year of no unscheduled downtime for its user community using Plex Online.

Plex Systems leverages two geographically dispersed data centers with a redundant infrastructure and replicated data to make Plex Online the first enterprise software as a service to achieve a recovery point objective (RPO) and recovery time objective (RTO) goals of two hours or less.

Unlike most on-premises ERP companies that provide periodic major and minor upgrades, Plex Systems releases new features and enhancements into its SaaS environment every day. This means that "customizations" immediately become an integral part of the base product and never become obsolete as the product continues to evolve. The SaaS model also eliminates downtime caused by implementing version upgrades.

Although 99.999 percent of availability is the goal for enterprise applications, according to Network World, 97 percent of respondents at large companies expect downtime and half of those expect the downtime to be significant enough to impact revenue.

"We are proud of the reliability and strength of Plex Online," said Plex Systems President and CEO Mark Symonds. "Our user community requires uninterrupted access to its mission-critical applications in order to function as efficiently as possible. We have designed our systems to exceed the industry average, far exceeding our on-premises ERP competitors. Unplanned downtime is simply not acceptable to the enterprise."

About Plex Systems, Inc.

Plex Systems, Inc. is the developer of Plex Online, a software as a service (SaaS) solution for the manufacturing enterprise and the only solution to achieve the prestigious Champion ranking in Aberdeen Group's 2009 "ERP in Manufacturing" AXIS report. Plex Online offers industry-leading features for virtually every department within a manufacturer, including Manufacturing Operations Management (MOM) and Quality Management Systems (QMS) for the shop floor, Customer Relationship Management (CRM) for sales and marketing, Supply Chain Management (SCM) for procurement, and Enterprise Resource Planning
(ERP) for finance and management. Plex Online's fully-integrated model delivers a "shop floor to top floor" view of a manufacturer's operations, enabling management to run their business at maximum efficiency. Founded in 1995, Plex Systems is headquartered in Auburn Hills, Michigan, with customers around the globe. More information is online at www.plex.com.


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