Issue: Sep 2012


Client~ConneXion Recognized for Continued Automotive Chat Solution Excellence with AWA Award



by Jon Knox

Client~ConneXion was selected this year by PCG Consulting to receive a 2012 Automotive Website Award (AWA). The company was recognized this year for Top Rated Chat Solution.

The 2012 Automotive Website Award ceremony was held at the Aria Hotel and Casino in Las Vegas. Over 600 automotive industry professionals attended this prestigious awards ceremony, which identifies the most innovative technology and software solutions for automotive retailers.

Forty-one awards were presented to companies and individuals that represent innovative solutions for car dealers in the areas of website design, mobile technology, social media, proactive chat, merchandising tools, CRM, reputation management, advertising, customer service and industry thought leadership.

The AWA is the highest recognition for companies that assist the automotive retail industry to operate more effectively. The honorees are selected after a rigorous testing and evaluation from the staff at PCG Consulting. PCG is a leading consultancy firm that assists car dealers with best practice solutions for business operations and marketing.

"The entire CCX team is truly humbled to be honored as an AWA award winner for the Top Rated Chat Solution in the auto dealer world," said Timothy Brock, CEO of Client~ConneXion. "We will continue to improve our chat solution as well as strive to offer the best sales training and customer service to auto dealers."

Client~ConneXion is the superior auto dealer chat solution that provides LIVE behavioral and website analytics, dynamic personalized marketing for web visitors, pro-active vs. reactive chat opportunities for dealers web traffic, and instant website conversion. CCX provides Onsite Accountability Training to dealer staff, sharing best practices and conversion tips for optimal success in every dealership.

Chat~ConneXion is completely customizable to each dealer and their systems and procedures. As well as, Client~ConneXion provides after-hour coverage for dealers hand delivering chat leads that come in after store hours.

When asked about the significance of receiving this prestigious award, D'Andre Ladson, CTO of Client~ConneXion beamed, "The AWA award for Top Rated Chat Solution is in recognition of our employees' hard work and affirmation of our commitment to providing the best possible service and support to our customers."

CCX makes it possible for dealer staff to answer questions, interact and solve problems at unprecedented speeds. It also serves up vital information about how consumers were directed to the dealer site, how long they've been there and where they committed to buy or decided to bail, delivering new insight into what's working with the dealer website and what's not. Ease of use is key for dealers, and the CCX MOBILE CHAT app (available on both iPhone and Android) allows salespeople to chat from anywhere.

Earlier this year Client~ConneXion was awarded the Diamond Award for the Best Chat Solution by the Auto Dealer Monthly Dealer Choice Awards. "Being chosen by the 'dealers' as the best chat solution speaks volumes as to the level of service and quality of the product we deliver to auto dealers all over the U.S. We're very proud to offer dealers the best solution to communicating with live web traffic and website conversion," said Director of Marketing, Elaine Harper.

Client~ConneXion is a software solution firm based out of Plano, TX that specializes in a Live Web Chat Application that pro-actively "UP's" every web visitor for auto dealerships. For more information visit their website at www.ClientConneXion.com or call 877.888.5948

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