Issue: Feb 2016


Customer Experience Company MaritzCX Receives Volvo Cars Quality Excellence (VQE) Award



by Jon Knox

Customer experience company MaritzCX was awarded with the Volvo Cars Quality Excellence (VQE) Award by Volvo Cars, one of the most well-known and respected car brands in the world, with sales of more than 500,000 cars in 2015.

MaritzCX is Volvo Car Corporation’s partner of choice for conducting Volvo’s global customer experience programme across all main regions of the world. The award is recognizing the outstanding performance of MaritzCX in meeting and exceeding Volvo’s high quality standards including an environmental ISO 14001 certification and an ISO TS 16949 quality certification. A VQE also demonstrates the quality of a suppliers’ processes, working environment and proven delivery performance and business impact.

On receiving the award, Jörg Sgries, account director at MaritzCX said, “We are proud to be recognized for our work for Volvo, helping a leading automotive manufacturer to put the voice of the customer at the heart of their brand experience. This prominent award is a testament of a great long-term partnership between Volvo and MaritzCX.” Stephan Thun, CEO Europe at MaritzCX added: “The receipt of the Volvo Cars Quality Excellence Award is a great proof point that our mission to provide our clients the best CX software and service is working well. Our solution enables Volvo to act on customer feedback effectively and in real time which is benefiting each individual Volvo customer.”

About MaritzCX

MaritzCX® software and services help organizations see, sense and act on the experiences and desires of every customer to increase retention, conversion and lifetime value. With an unmatched combination of customer experience (CX) software, research science, vertical market expertise and managed program services, MaritzCX ingrains CX intelligence and action systems into the DNA of business operations through its 12-point CXEvolution process. To take the complimentary CX assessment, visit www.maritzcx.com/assessment. For more information about MaritzCX, visit www.maritzcx.co.uk.



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