Ford Motor Company renews contract with TechTeam to provide global desktop
SOUTHFIELD, MICHIGAN, December 1, 2005…TechTeam Global, Inc., (Nasdaq: “TEAM”), a
worldwide provider of information technology (IT) and business process outsourcing support services,
today announced a three-year contract renewal with Ford Motor Company to provide single-point-ofcontact
(SPOC) support services for clients who utilize Ford Motor Company’s IT products and services.
This contract encompasses help-desk support, desktop support, and program management services for
Ford Motor Company, Ford Financial, and Ford Motor Company’s Premier Auto Group. Additionally,
the Ford supplier base receives help-desk support on supplier-used applications. The SPOC program
staff, which is managed by Ford, is distributed throughout North America and Europe and the Support
Centers handle support-related requests from Ford Motor Company locations around the globe.
The SPOC process enables Ford Motor Company end users and suppliers to rely on one, single point of
contact for the resolution of all IT support incidents, which are resolved, tracked, and analyzed using
common global best practices. SPOC deliverables include vendor accountability, a sharpened focus on
incident avoidance, increased customer satisfaction, and substantial cost savings for Ford Motor
Company and its entities.
“TechTeam and Ford have developed a strong partnership through 22 years of building a SPOC
program that enables us to deliver continual support improvements while lowering costs,” stated William
F. Coyro, Jr., President and Chief Executive officer of TechTeam Global, Inc. “We are honored to have
such a close partnership with Ford and its exceptional IT services staff, and are pleased to continue
supporting its end users and suppliers around the world.”
Further information regarding this contract renewal will be provided in the Company’s current report on
Form 8-K to be filed by December 1, 2005.
TechTeam Global, Inc. is a worldwide provider of information technology and business
process outsourcing services to Fortune 1000 corporations, multinational companies, product
providers, small and mid-sized companies, and government entities. TechTeam’s ability to
integrate computer services into a flexible, total single-point-of-contact (SPOC) solution is a key
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27335 West 11 Mile Road, Southfield, Michigan 48034 • Telephone (248) 357-2866 • Fax (248) 357-2570 • www.techteam.com
element of its success. Partnerships with some of the world’s best-in-class corporations provide
TechTeam with unique expertise and experience in providing information technology support
solutions, including diversified IT outsourcing services, government technology services, IT
consulting and systems integration, technical staffing, and learning services.
Headquartered in Southfield, Michigan, TechTeam also has locations in Dearborn, Michigan; Davenport, Iowa; Chantilly and Herndon, Virginia; Portsmouth, Rhode Island; Bethesda and Germantown, Maryland; Brussels and Gent, Belgium; Uxbridge, United Kingdom; Cologne, Germany; Gothenburg, Sweden; and Bucharest, Romania.