Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty claims and Collision Repair industries, today announced availability of its Content Concierge Service for the Mitchell Information Center — helping collision repair shops keep pace with the demanding task of locating the OEM collision repair information required to complete the repair. Mitchell’s Content Concierge Service provides technicians several options to access this critical repair data via both live and online customer service — an essential need as technicians become increasingly more dependent on OEM repair guidelines to restore today’s complex vehicles to pre-accident condition.
The new Content Concierge is a welcome addition to the Mitchell Information Center — the industry’s ultimate source of collision repair know-how. The Content Concierge provides technicians with new ways to access OEM repair information, which can be challenging to locate due to the sheer volume of specifications and repair data published by the OEMs as well as the delay in repair information available for the latest vehicle models. Shops have several options to obtain the information they need including an online customer service form, an 800-customer service line, or email and fax services to obtain the needed OEM repair info. Live and online content help is provided at no charge to Mitchell Information Center customers, and most responses are turned around within an hour.
Peter Lovasz, Director of Product Management for Mitchell International, commented, “Mitchell understands how important it is for our collision shop customers to maximize their technician’s productivity to manage cycle times and improve customer service satisfaction levels. We are pleased to offer the Content Concierge service to the industry as a way to help keep technicians focused on the repair itself and cut down on the time consuming activities associated with hunting down hard to find OEM repair data.”
Mitchell Information Center (www.mitchellinformationcenter.com) is a user-friendly, searchable database of historical vehicle repair reference data that spans up to 30 years and leverages Mitchell’s 63 years of collision industry expertise. The portal provides access to critical repair information that helps collision repair facilities to efficiently and profitably restore vehicles to pre-accident conditions in a safe and timely manner.
“The Content Concierge Service allows Mitchell to further extend our award-winning customer service to the collision repair community and reinforces our commitment to providing shops with the tools they need to power their business,” added Marc Brungger, Executive Vice President of Auto Physical Damage for Mitchell International.
Collision repairers are encouraged to visit www.mitchellinformationcenter.com or contact Mitchell International at (800) 238-9111 for more information and a free trial complete with Content Concierge Service.