Agero, whose leading B2B software and services enable auto manufactures, fleets, insurers and others to support customers at every stage of vehicle ownership, today introduced Vehicle Transport. This new service removes the hassle and minimizes the costs and risks of safely moving vehicles through a centralized and transparent suite of capabilities. Powered by Agero’s Swoop technology, Vehicle Transport is purpose-built for automotive manufacturers, dealer groups and fleet management organizations that recognize the urgent need to support new and evolving customer engagement models and that need more visibility and speed.
The new service, which is currently in use with multiple national retailers, aids in contactless service and sale transactions, dealer trades, and transfers to body shops and auction sites, among other situations – anytime, anywhere.
“The automotive industry has experienced tremendous change in the past year, with consumers demonstrating a strong and lasting preference for online and ‘touchless’ experiences – whether they are looking to purchase a car or complete routine maintenance,” said Cathy Orrico, Agero’s chief client officer. “These changes have forced fleets, dealers and automakers to find new ways to meet customer expectations, and they are now – at a higher volume than ever before – faced with the challenge of quickly moving vehicles between locations. Vehicle Transport provides the proper support, efficiency, and cost optimization needed to deliver the services consumers want at scale.”
Vehicle Transport leverages Agero’s innovative Swoop Dealer Portal to easily launch and manage deliveries, freeing the time of sales and service associates to focus on what they do best: selling vehicles and supporting customers. This includes full job visibility with real-time reporting, status updates and notifications, as well as location-based truck tracking and delivery confirmation. Transport requests, both real-time and scheduled, are digitally matched with and dispatched to Agero’s robust and curated national network of service providers.
Vehicle Transport provides a number of unique benefits for dealers, automakers and fleet management organizations:
- Empowers new business and customer engagement models. Supports customers’ ability to manage vehicle purchasing, selling and even service from the convenience of their home with contactless vehicle pickup and delivery.
- Delivers efficiency and consistency. Robust enterprise-wide systems reduce the time, effort, risk and complexity associated with vehicle transport management, ensuring a consistent, cost-effective experience.
- Provides full transparency and visibility. All stakeholders have complete visibility throughout the process to ensure a smooth and efficient transfer of the vehicle, as well as a full history of the transaction.
- Harnesses best in class network. Premium vetted network of thousands of service providers to ensure seamless vehicle transfer and a brand-building experience for dealers and their customers in 100% of zip codes across the country.
- Configurable solutions. Fully configurable to meet each client’s unique transport needs and objectives.
“As an emergency services business, we have the partnerships and protocols in place to move vehicles safely and efficiently – it is what we do every day,” Orrico said. “Vehicle Transport is the ideal solution to help dealers, automakers and fleets continue to drive revenue with sales and service and deliver on new promises to their customers, without the hassle of managing transport logistics on their own.”
The new Vehicle Transport service is the latest innovation from Agero, which has spent nearly 50 years leading the evolution of the driver assistance industry. Today the company delivers service and peace of mind in more than 12 million annual service events. To learn more about Agero Vehicle Transport, visit the website or contact an Agero representative.
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes and redefining them as digital, transparent and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem.
The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.