Raytheon Professional Services (RPS) LLC, a subsidiary of Raytheon Company (NYSE: RTN) in partnership with General Motors (NYSE: GM) received a 2014 Automotive Training Managers Council (ATMC) National Excellence in Training Award. This award recognizes Raytheon for its innovative approach in transforming the learning solutions of GM to ensure their dealership technicians are thoroughly trained to fix increasingly complex vehicles right the first time and deliver an exemplary customer service experience.
“The ATMC National Excellence in Training Award is a coveted award because it is judged and decided by our peers in the automotive training industry,” said Dave Letts, vice president Raytheon Professional Services. “Over the last 15 years, the RPS team, in partnership with GM’s training leaders, has turned GM’s technical training program into a model for other global organizations by aligning it to the company’s key business challenges and continually adapting and evolving it to their needs.”
In the United States alone, GM has more than 4,300 dealerships with approximately 29,000 technicians. Every year, these technicians undergo additional training to ensure their technical skills and overall knowledge keep pace with the increasing number of sophisticated technologies applied across all vehicle systems in new GM models.
“GM is dedicated to seeking innovative ways to design our cars and adopt the latest technology,” said Mark Miller, director Dealer Service and Warranty Operations. “As our vehicles become more technologically advanced, ensuring that our technical training program is best-in-class is critical to our success.”
In 2014, RPS introduced more innovative delivery methods to make training for GM technicians accessible anytime, anywhere, and increase speed-to-competency. Innovations included: Performance Support Objects (post-training learning reminders); GM TechTube (YouTube-like videos for GM technicians); and immersive Boot Camps on specific subjects.
The ATMC annually recognizes outstanding or innovative training programs designed for the automotive and truck industry.
About General Motors
General Motors Co. (NYSE:GM, TSX: GMM) and its partners produce vehicles in 30 countries, and the company has leadership positions in the world’s largest and fastest-growing automotive markets. GM, its subsidiaries and joint venture entities sell vehicles under the Chevrolet, Cadillac, Baojun, Buick, GMC, Holden, Jiefang, Opel, Vauxhall and Wuling brands. More information on the company and its subsidiaries, including OnStar, a global leader in vehicle safety, security and information services, can be found at http://www.gm.com.
Raytheon Company, with 2013 sales of $24 billion and 63,000 employees worldwide, is a technology and innovation leader specializing in defense, security and civil markets throughout the world. With a history of innovation spanning 92 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems, as well as cyber security and a broad range of mission support services. Raytheon is headquartered in Waltham, Mass. For more about Raytheon, visit us at www.raytheon.com and follow us on Twitter @Raytheon.